Delivery Policy

Overview

We prepare and deliver orders using delivery methods selected at checkout based on destination, timing, and product eligibility. Available options and estimated delivery dates are shown during checkout.

Order Processing

Orders begin processing shortly after payment is confirmed. Customers requesting changes should contact us as early as possible.

Once an order has shipped, changes or cancellations may no longer be possible.

Delivery Timing

Delivery dates shown at checkout are estimates, not guaranteed delivery times. Exact delivery times may vary due to routing, traffic, weather, recipient availability, and operational capacity.

Residential deliveries typically occur by end of day. Business deliveries typically occur during standard business hours.

Same-Day and Expedited Delivery

Same-day and expedited delivery options may be available on eligible products when ordered before the applicable cut-off time shown on the product page or at checkout.

For perishable or time-sensitive items, customers should select the recommended shipping method (such as same-day, next-day, overnight, or one business day) to help ensure freshness and quality.

Delivery Completion

Deliveries do not require a signature unless otherwise stated. Orders may be left in a safe location or delivered to a concierge, reception desk, or mailroom when appropriate.

Once proof of delivery has been obtained, responsibility transfers to the recipient.

Incorrect or Incomplete Address Information

Customers are responsible for providing a complete and accurate delivery address at the time an order is placed.

• Address changes must be requested promptly after ordering and before the order ships
  

• Orders with incorrect or incomplete address information may be undeliverable
  

• Refunds are not issued for orders affected by address errors
  

Remote Delivery Areas

If, after an order has been placed, an address or destination is deemed to be remote, an additional service charge may be applied at the expense of the purchaser.
Such charges may occur at any point after the order has been placed, including after the order has been shipped and/or delivered.

Undeliverable Orders

Refunds are not issued for undeliverable packages.

• Re-delivery may incur additional fees
  

• Perishable items may need to be remade and cannot always be recovered
  

• Incorrect or incomplete address information remains the customer’s responsibility
  

Perishable and Time-Sensitive Products

Some products are perishable or sensitive to transit conditions.

• Expedited delivery methods such as same-day, next-day, overnight, or one business day are recommended
  

• Orders shipped using slower methods may have perishable items replaced with non-perishable alternatives at our discretion to protect quality
  

Substitutions

Because some items are seasonal or subject to availability, substitutions may occasionally be necessary. When this occurs, we maintain the overall value, theme, and design of the order.

Due to high order volumes, customers may not always be contacted in advance regarding substitutions.

Alcohol and Regulated Products

Delivery of alcohol or other regulated products is subject to applicable provincial, state, or federal laws. Age verification and additional delivery requirements may apply where required.

External Factors

Delivery schedules may be affected by circumstances beyond our control, including weather conditions, public emergencies, labor disruptions, holidays, or transportation network issues.

Questions or Support

For answers to common delivery questions, please refer to our FAQ page. For order-specific assistance, customer service is available to help.