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I have done this request with Olivia at customer service
I ordered flowers, wine and chocolate covered pears for my parents 35th anniversary. This was the WORST online flower order I have ever made. The product did not match the description at all!!! None of the flowers from the photo were used in the bouquet, no roses, just a bunch of cheap flowers (carnations!!!) thrown together, and wrapped in cheap paper. Not only that, the flowers were brown and rotting!!! The pears that were advertised as chocolate covered pears were ROTTEN. All three. There was a cheap, ugly silver bow on top of the pears, that were literally brown and oozing. The “chocolate” was a cheap, no-name brand bar thrown in the box. It was old and bitter. I am beyond disappointed and outraged at the lack of quality. Never could I have imagined something so trashy and gross would be delivered. This company is clearly attempting a money grab, promising unique gifts only to charge very high prices for delivery and upgrades. Thank God I planned other gifts for my parents. I was so embarrassed. This was an absolute mess. Do not waste your money!!!
Delivery was on time! Champagne was perfect! Flowers were wilted and crushed.
Unfortunately the final product did not look like the picture, as a lot of pieces seems to be substituted (various elements of the bouquet looked very different). The sparking wine was substituted out for a cheaper one without any kind of notice or refund. Disappointing.