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CUSTOMIZATIONS

CAN I COMPLETELY CUSTOMIZE MY ORDER?

CAN I CREATE A COMPLETELY CUSTOMIZED PRODUCT?

CAN YOU ADD OUR BRANDING OR GREETING CARDS?

CAN I ADD FRUIT, CHEESE, CAKES & FLOWERS TO MY ORDER?

ORDERING INFORMATION

CAN I PLACE MY ORDER BY TELEPHONE, CHAT OR EMAIL?

DO YOU SEND AN ORDER CONFIRMATION?

WHAT ARE YOUR ONLINE ORDERING HOURS?

CAN I PLACE AN ORDER IF I AM NOT IN TORONTO, NEW JERSEY, CONNECTICUT OR NEW YORK?

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

CAN I ORDER MULTIPLE PACKAGES IN ONE ORDER?

DO YOU REQUIRE THE RECIPIENT’S PHONE NUMBER?

WHAT ELSE DO I NEED TO KNOW ABOUT ORDERING ONLINE?

HOW FAR IN ADVANCE DO I NEED TO PLACE AN ORDER?

CAN YOU HOLD MY ORDER AND SHIP IT LATER?

CAN I ADD A PERSONAL MESSAGE AND GREETING CARD TO MY ORDER? IS IT FREE?

GENERAL QUESTIONS

WHICH PRODUCTS ARE AVAILABLE ONLINE?

WHAT CURRENCY IS USED ON YOUR WEBSITE?

SUBSTITUTIONS & OUT OF STOCK PRODUCTS

WHAT HAPPENS IF A PRODUCT OR ITEM IS OUT OF STOCK OR DISCONTINUED?

WILL THE PRODUCT I HAVE ORDERED LOOK EXACTLY LIKE THE ONE ON THE WEBSITE?

HOW QUICKLY SHOULD THE GOURMET FOODS IN MY DELIVERY BE EATEN?

WHAT IS YOUR SUBSTITUTION POLICY?

PERISHABLE ITEMS

SHIPPING FRESH FRUIT, CAKES & BAKED GOODS, FLOWERS, FRESH CHEESE, CHOCOLATE DIPPED STRAWBERRIES & OTHER PERISHABLES

GENERAL DELIVERY QUESTIONS

WHERE DO YOU DELIVER TO?

WHAT IF NO-ONE IS AT HOME FOR A DELIVERY?

HOW DO I TRACK MY ORDER?

WHAT INFORMATION IS INCLUDED WITH THE DELIVERY?

WHAT IS THE DIFFERENCE BETWEEN HAND DELIVERY AND SHIPPING SERVICES?

DO YOU DELIVER TO HOSPITALS, HOTELS, FUNERAL HOMES AND RETIREMENT HOMES?

DO YOU DELIVER TO POST OFFICE BOXES?

OUR DELIVERY SERVICES IN AMERICA

OUR DELIVERY SERVICES – TO RECIPIENTS ANYWHERE IN THE USA

OUR NEXT DAY AIR EARLY DELIVERY SERVICES

OUR NEXT DAY AIR SERVICE

OUR NEXT DAY AIR SAVER SERVICE

OUR 2ND DAY AIR AM SERVICE

OUR 2ND DAY AIR SERVICE

OUR 3 DAY SELECT SERVICE

OUR FREE GROUND DELIVERY SERVICES

OUR NEXT DAY AIR EARLY DELIVERY SERVICES

OUR NEXT DAY AIR SERVICE

OUR NEXT DAY AIR SAVER SERVICE

OUR 2ND DAY AIR AM SERVICE

OUR 2ND DAY AIR SERVICE

OUR 3 DAY SELECT SERVICE

SAME DAY SERVICES TO NEW YORK, NEW JERSEY & CONNECTICUT

OUR SAME DAY DELIVERY SERVICES – NEW YORK, NEW JERSEY & CONNECTICUT

SAME DAY DOOR TO DOOR RUSH

SAME DAY DELIVERY

OUR FREE GROUND DELIVERY SERVICES

OUR CANADIAN DELIVERY SERVICES

OUR DELIVERY SERVICES – TO RECIPIENTS ANYWHERE IN CANADA

OUR EXPRESS SERVICES – NEXT DAY GUARANTEED

OUR EXPRESS 9 AM SERVICE

OUR EXPRESS 10:30 AM SERVICE

OUR EXPRESS EVENING SERVICE

OUR XPRESSPOST SERVICE

OUR PRIORITY AIR SERVICE

OUR FREE GROUND SERVICES

OUR GROUND 9 AM, 10.30 AM, EVENING SERVICE

FREE SAME DAY DELIVERY SERVICES – GREATER TORONTO AREA & SUBURBS

SAME DAY DELIVERY SERVICES – GREATER TORONTO AREA

SAME DAY TORONTO DOOR TO DOOR RUSH

FREE SAME DAY HAND DELIVERY

NEXT DAY HAND DELIVERY SERVICES

ANY DAY HAND DELIVERY SERVICES

SAME EVENING DAY HAND DELIVERY SERVICES

ANY DAY EVENING HAND DELIVERY SERVICES

NEXT MORNING HAND DELIVERY SERVICES

ANY DAY MORNING HAND DELIVERY SERVICE

WEEKEND DELIVERIES

TORONTO GOURMET GIFT BASKET DELIVERY SERVICE AND ALCOHOL DELIVERY

OUR INTERNATIONAL DELIVERY SERVICES

INTERNATIONAL DELIVERY SERVICES

REFUNDS, DAMAGES, CANCELLATIONS, CLAIMS, RETURNS

OUR GUARANTEE

ITEMS DAMAGED IN TRANSIT

DAMAGE INSPECTIONS

REFUNDS

RETURNS

SERVICE GUARANTEES – DELAYS

REFUNDS FOR OUR SERVICE GUARANTEES

EVENTS BEYOND OUR CONTROL

OUR SPECIAL SERVICES & ADMINISTRATIVE CHARGES

ADMINISTRATIVE CHARGES

ADDRESS CORRECTION

HOLD FOR PICKUP

PROOF OF DELIVERY

MULTIPLE PRODUCTS DELIVERED & AT LEAST ONE PACKAGE IS LESS THAN $100

REMOTE DELIVERIES

REDELIVERY FEES

REDIRECTING SAME DAY DELIVERIES IN TRANSIT

UNDELIVERABLE PACKAGES

CLUB MEMBERSHIPS – RETURNS, DAMAGES & CANCELLATIONS

RETURNS & CANCELLATIONS

HOW LONG WILL IT TAKE TO RECEIVE MY FIRST DELIVERY?

WILL I RECEIVE A TRACKING NOTIFICATION?

DOES SOMEONE OVER THE AGE OF 18/21 HAVE TO SIGN FOR THE DELIVERY?

WHAT IS OUR CANCELLATION POLICY AND HOW DO I CANCEL?

HOW DOES THE CLUB WORK?

WHEN DO YOU BILL MY CREDIT CARD?

ARE THERE MEMBERSHIP FEES?

CAN I GET ONLY RED WINE, OR ONLY WHITE WINE?

WHAT IF I DON'T LIKE THE WINE?

WHAT ARE THE BENEFITS OF SUBSCRIBING AS A WINE CLUB MEMBER?

HOW DOES YOUR INDIVIDUAL AND CORPORATE WINE GIFT PROGRAM WORK?

DO YOU OFFER CORPORATE DISCOUNTS?

WHAT ARE YOUR TERMS AND CONDITIONS?

OVERWEIGHT, OVERSIZED DELIVERIES